Download IVIS Group's first annual multi-channel maturity benchmark report

28-05-2012

We analysed multi-channel activity of the top 50 retailers, by turnover, across five categories: grocery, department stores, clothing, general merchandise and home improvement.

In our first annual multi-chanel maturity report we analysed multi-channel activity of the top 50 retailers, by turnover, across five categories: grocery, department stores, clothing, general merchandise and home improvement. Five sections of the customer journey - channels, product information, multi-channel shopping experience, delivery and returns and customer service - are highlighted.

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